What currency are the prices I see on the site?
All prices are in USD.
I just placed an order, when will it ship?
The processing time begins from the date you placed your order. It usually takes 1-2 business days (Monday to Friday) to process your order. Once we’ve processed it, we can then ship it. The order cut-off time will be (GMT-05:00) Eastern Standard Time (New York). So please allow us to send your order within 4-7 Business days (Monday to Friday) after placing the order.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong kindly notify us via at Contact Us Page. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.
I have a question that wasn’t answered, can you please help?
Please use the Contact Us page and we will be happy to assist you. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
ORDERS & SHIPPING
SALES, PROMOS, & COUPONS
Can’t find the answer you’re looking for?
Please email us: at [email protected] or
Phone: +1 (929) 264-8050
We usually respond within one business day (hopefully a lot faster than a full day!)
For more information about our Terms, if you have questions, or if you would like to make a complaint, don’t hesitate to get in touch with us via the Contact us Page